Heal Physiotherapy - S4G

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Skills for Growth is a fully funded service for businesses with between five and 250 employees. It offers up to two days of business consultancy, helping employers understand their skills needs and to create a detailed people plan with guidance towards the right support. The owners of Heal Physiotherapy in Dundee recently moved into new premises on the city’s Dudhope Street with the aim of growing the business. They made use of the Skills for Growth initiative – offered by us in partnership with Skills Development Scotland (SDS) – to identify their next steps.

Lynne Falconer, business owner of Heal said:
"When you're busy running a business you don't have a lot of time to stand back and look at it. 

Lynne and Sally, her business partner, were supported by SDS Skills for Growth Adviser Sam Greer and by Ruth Hewitt of Remarkable. As physios, we're very hands-on, so having the chance to take that step back and get assistance to look at things overall really appealed to us." 

"We met both Sam and Ruth for a real in-depth conversation about our business and they got a feel for how our business ran and how we felt about it. Ruth went on and interviewed all our staff members individually which was a good opportunity for them to offer their opinions on how we run the business. One of the things that came out of the interviews was that we scored really highly for staff satisfaction, so we can use that to attract people to our business.”

Using Skills for Growth also helped Lynne and Sally identify areas where they could grow their business.

"There are always things you can do better. When you're running a small business, you don't have things like an HR department or a finance team, so it's about identifying what your needs are so you can grow and make sensible decisions."

"Getting that external view of what we could do better and how we could take advantage of the potential for growth was really important.”

According to Sam Greer of SDS, Heal Physiotherapy is the perfect example of a small business with the right attitude towards growth and development. She said:

“As well-established small business owners, one of Lynne and Sally’s strengths is their willingness to find new sources of support, to take advice and to change how they do things in order to develop new skills and grow their business.

“Making use of Skills for Growth will help them as they look to expand, it has already helped their staff to play a greater role in the future of the business, and it will go on paying dividends in the future."

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