Aberdeen Science Centre engages with over 50,000 people annually, and is one of Scotland’s main hubs for public engagement with Science, Technology, Engineering and Mathematics (STEM).
Almost 50% of their staff members are young people.
As a charity with a very limited budget, recruitment and retention was Aberdeen Science Centre’s “main challenge”. We caught up with Elaine Holland, STEM Project Manager, to discuss the strategic support Investors in Young People (IIYP) have provided surrounding vision and values, leadership and performance management to help the centre overcome such challenges.
How did Remarkable help you to overcome challenges surrounding recruitment and retention?
Remarkable helped to create and implement process and procedures for the whole business, these include engaging with our young people more regularly at full team meetings to gain their valuable experience of today’s technology and to seek opinion on marketing and social media plans. This has helped with the retention of staff as there is now an opportunity for young people to have more input and be more engaged with their roles.
What has been the main impact of undertaking IIYP assessment?
Since starting to work with Remarkable we have been more strategic and structured in our approach to working with all staff members, not just young people.
We have reviewed and restructured our peer education model, offering the young people a stronger support mechanism from their supervisors and peers; this has improved the confidence of our young people and their experience of working at the Science Centre. All young people are given the chance to be peer reviewed, review their peers and discuss how both members could improve going forward.
This is also reinforced by our 6 monthly appraisals which have increased the level of engagement among staff and provides platform for continuous improvement for both the young person and the company.
Did your Remarkable Specialist introduce new concepts?
Yes, they helped us realise that we were addressing a number of areas but not in a structured way. This has since improved. We now place much more emphasis on our vision, mission and values. These are reiterated during inductions, quarterly staff meeting and training sessions, to remind everyone that as a team we are all working towards the same outcome.
How is Remarkable supporting you to achieve your business objectives?
Stable, well trained and motivated staff are key to achieving our objectives, and Remarkable have given us the tools to support this.
Since our Remarkable involvement, we have increased communications with local Colleges and Universities, inviting students to run projects and workshops. This enables the Centre to meet our objectives in ensuring that our programmes are relevant, and contribute to the STEM learning of the North East.
Improve your employee engagement and retention